Paid Add-On

SMS & WhatsApp for Pete

Let Pete text customers back, send appointment reminders, and run the after-hours night bridge — from a real shop number on Twilio or WhatsApp Business.

Two-way SMS

Customers text your shop. Pete replies instantly, books work, hands off when needed.

Night Bridge

After hours, Pete captures the lead and texts a confirmation before you open in the morning.

Compliant

A2P 10DLC registration handled for you. Opt-out, quiet hours, and STOP keywords built in.

Included with the add-on

Pete answers the phone too

Same Pete brain, now on voice. Forward your line to Pete after hours, on overflow, or always — he greets the caller, answers basics, books the appointment, and texts you the lead before the call ends.

After-hours only

Calls roll to Pete the moment you close. He captures the lead and books for the morning so nothing leaks to a competitor overnight.

Overflow + after-hours

Conditional forwarding on busy / no-answer. Your team answers what they can — Pete picks up the rest instead of sending callers to voicemail.

Hand-off on demand

"Let me grab someone for you" — Pete captures the callback number and pings your owner alert email or SMS within seconds.

What Pete handles on a call

Hours, location, services offered
Books and reschedules appointments into your calendar
Ballpark pricing (if you allow it)
Captures a message + lead for the morning
Escalates to a human the second the caller asks

What you get

Dedicated Twilio number (or port your existing one)
Live transcripts of every call in the dashboard
Leads + appointments tagged with a 📞 phone source
Owner alerts by email or SMS on escalations
Voice usage billed at pass-through, no markup

Voice usage is metered separately from SMS — typical shop runs ~$5–20/mo in Twilio voice minutes plus ElevenLabs voice time. We'll quote both with your setup.

How it's priced

One-time setup, recurring Twilio carrier costs, and your Pete messaging plan on top.

Setup

$150one-time

Twilio number provisioning
A2P 10DLC brand & campaign registration
Pete tuned for SMS tone
Carrier compliance + opt-out wiring

Monthly Twilio carrier costs

~$15–35/ mo typical

Phone line rental — ~$1.15/mo per local number
A2P 10DLC brand + campaign fees — ~$2–4/mo
SMS usage — ~$0.0083 + ~$0.003 carrier fee per segment
WhatsApp — ~$0.005–0.08 per 24-hour conversation
Billed monthly at pass-through cost, no markup

Pete messaging plan

On top of Twilio's carrier costs, pick how you want to pay Pete for handling the conversation.

Usage-based · Recommended

~$0.04/ outbound SMS

Pay only for what Pete sends
Best while you learn your volume
Switch to flat fee once volume stabilizes

Flat monthly

Custom

Predictable monthly bill
Based on your last 60 days of volume
Quoted after a short discovery call
Switch any time

Carrier estimates are Twilio's published US rates and may change. International numbers, toll-free, and short codes are quoted separately.

Request the SMS add-on

Tell us about your shop and we'll send a quote + go-live timeline.